KIGALI, (CAJ News) – MTN Rwanda has launched its annual Customer Appreciation Week across all its service centres countrywide.This annual event is devoted to appreciating and recognising customers who have formed MTN’s base of over 4 million clients.Customers and others interested in learning more about MTN products and services are invited to participate in active demonstrations, will speak directly to MTN Management at the Service Centres and take advantage of the special offers during the week.
Speaking at the launch held at the MTN Service Centre in Nyamirambo, Chief Marketing Officer, Yvonne Manzi Makolo, said, “As a business, it is important for us to understand what our customers value.”
During the week, MTN management would join service centre staff to serve, interact and listen to customers with the main objective of appreciating them and seeking feedback on our products and services.
The programme will see MTN customers enjoy free trials for some selected digital services, 5 percent discounts on the purchase of various devices bundled with 2GB data, as well as lots of give-away.
“Providing excellent customer service is essential in all that we do. This is another demonstration of our commitment to enriching and making our customers’ lives a whole lot brighter, just as our mission states,” added Makolo.
MTN’s annual event falls in line with Customer Service Week, which is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.
– CAJ News